Shipping & Returns Policy

Effective Date: June 30, 2026

At Camp with Jen, we want you to shop with confidence. This Shipping & Returns Policy explains how we process orders, handle shipping, cancellations, returns, replacements, and refunds.

By placing an order on our website, you agree to the terms below.

Order Processing

Most orders are processed within 1–5 business days.

During periods of high demand, holidays, or promotional events, processing times may be slightly longer.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information (when available).

Shipping

Estimated delivery times vary depending on your location and the shipping method selected at checkout.

Please note that delivery estimates are not guaranteed. Shipping delays may occur due to:

• Weather conditions
• Customs inspections
• Carrier delays
• Public holidays
• Natural disasters
• Labor strikes
• Other events beyond our control

We appreciate your patience if unexpected delays occur.

Order Changes & Cancellations

If you need to change or cancel your order, please contact us as soon as possible.

We can only modify or cancel orders before they enter processing.

Once an order has been processed or shipped, we are unable to cancel or change it.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If an incorrect address is entered:

• Please contact us immediately.
• If the order has not yet been processed, we will do our best to update the address.
• If the order has already shipped, address changes cannot be guaranteed.

Orders returned because of an incorrect or incomplete shipping address may be reshipped at the customer's expense.

Returns

We accept return requests within 21 days of the delivery date.

To be eligible for a return, items must:

• Be unused and in their original condition
• Include original packaging whenever possible
• Be approved by our customer support team before being returned

Please do not return any items without first contacting us for return instructions.

Non-Returnable Items

The following items are generally not eligible for return unless they arrive damaged or defective:

• Personalized or custom-made items
• Clearance or final sale items
• Gift cards
• Items showing signs of use or damage caused after delivery

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photos of the item
• Photos of the shipping packaging, if applicable

Once we review your claim, we may offer:

• A replacement
• A replacement part (when appropriate)
• A partial refund
• A full refund

Depending on the circumstances, we may ask that the item be returned before issuing a refund or replacement. If a return is required because of our error or a defective product, we will provide a prepaid return shipping label where applicable.

Refunds

Once your return or claim has been approved:

• Refunds are typically processed within 3–5 business days.
• Your financial institution or payment provider may require additional time before the funds appear in your account.

Refunds will be issued using the original payment method whenever possible.

Change-of-Mind Returns

If you wish to return an item for reasons other than damage, defects, or an error on our part, please contact us before returning the item.

Approved change-of-mind returns may:

• Require the customer to pay return shipping costs
• Be subject to a reasonable restocking fee where permitted by law

Shipping charges are generally non-refundable unless the return is due to our error.

Lost or Delayed Shipments

If your tracking information has not updated for an extended period or your package appears to be lost, please contact us.

We will work with the shipping carrier to investigate the shipment and determine the most appropriate resolution, which may include a replacement or refund.

Packages marked as delivered by the carrier may require additional investigation before a replacement or refund can be issued.

Refused or Unclaimed Packages

Orders that are refused, abandoned, or not collected from the carrier or local pickup location may be returned to us.

If the order is returned, we may issue a refund for the merchandise (excluding original shipping costs) or arrange reshipment at the customer's expense.

Force Majeure

Camp with Jen is not responsible for shipping delays or interruptions caused by circumstances beyond our reasonable control, including but not limited to severe weather, natural disasters, customs delays, labor disputes, transportation disruptions, government actions, or other unforeseen events.

Our Right to Refuse Returns

We reserve the right to refuse returns or refunds when:

• The return request is submitted outside our stated return period.
• The item has been used, altered, or damaged after delivery.
• The claim is fraudulent or unsupported.
• The product does not qualify under this policy.

Each claim is reviewed individually, and we may request additional information before making a decision.

Contact Us

If you have any questions about your order or this policy, please contact us before opening a payment dispute.

Email: campwithjen@gmail.com

We're committed to working with you to find a fair resolution whenever possible.